Privacy Policy Statement

Last updated: 14th May 2018

At Dreamthecar Ltd your privacy is respected.  This Privacy Policy Statement explains what personal data is collected from you and we encourage you to read each of the sections below so that you understand how we will use that data.

If you have any concerns about the data we hold or would like to exercise any of your rights in respect of the data we hold please contact Andrew Dalby either by email to andy@dreamthecar.com; calling 01242 691 791; or in writing to Dreamthercar Ltd, 10 St James Street, Cheltenham, Gloucestershire, GL52 2SH, to discuss your needs further.

What data we collect and why

Dreamthecar Ltd collects data in order to provide you the customer with an efficient and effective car buying service.  We will therefore need to know your name; address; phone and email contact information; data of birth; driving licence number; financial budget for the intended purchase; and of course, the preferences you have for your car/vehicle.  Essentially, all the information we require to assist you with your purchase of your next car/vehicle.

How we use the data and who we share it with

Dreamthecar Ltd will use your information to fulfil your car buying requests. This may involve passing your details on to the owners or dealers who have cars/vehicles that might be of interest to you. This will be limited to your name, address and contact details such as telephone number(s), email address(s).  No other details will be provided unless you instruct us to do so in writing.

After your successful purchase of the vehicle we will retain the details relating to that purchase (cost/savings achieved/speed of delivery) so that Dreamthecar Ltd can analyse the service provided and improve it for the future.  This information will not be shared with anyone other than the design/hosting provider we use to provide our website facilities and services to you.

Any payment/banking details provided will be held on Worldpay servers for increased security of your personal information. For this purpose, Worldpay control this data and Dreamthecar Ltd will not share this information with any one.  If you do not pay using Worldpay’s payment gateway, and choose to make direct payment to Dreamthecar Ltd.’s bank account, your information will be retained by the bank and again Dreamthecar Ltd will not share this information with any one.

Dreamthecar Ltd believes that the average consumer changes their car at least every 3 years.  It is therefore conceivable that you may require our services again within that period. As such Dreamthecar Ltd may use your data to contact you at regular intervals to enquire as to whether you would like to use our services again.  If you would prefer not to be contacted after your purchase is completed, please confirm in writing.

Whilst Dreamthecar Ltd does not anticipate it will be required to, should law enforcement or legal process require us to disclose your data, Dreamthecar Ltd will have no choice but to comply with such requests.

Retention of your data

All information provided by you the customer will be held securely on Dreamthecar Ltd.’s computer/cloud records and the servers of the design/hosting companies which Dreamthecar Ltd use to provide the website facilities and services to you.

In order to ensure that Dreamthecar Ltd can comply with legislation or respond to HMRC or any other legal enquiries, the data collected will be retained for a period of 7 years from date of the last purchase Dreamthecar Ltd assisted you with.

Social Media Platforms.

We operate the following social media pages [ Facebook, WhatsApp, Twitter, Instagram]. If you join one of our Social Media pages, please note that the provider of the social media platforms have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data on our social media pages.

Your rights

Under the General Data Protection Regulations you have the following rights in relation to the information held by Dreamthecar Ltd:

  • Right to information on how we process your data;
  • Right to access the information we hold on you;
  • Right to rectification of any errors in the data retained;
  • Right to be forgotten subject to overriding legal obligations;
  • Right to restriction of automated processing;
  • Right to notification of any changes to how we process your data;
  • Right to portability so you can choose to move your data;
  • Right to object to how we handle your data; and
  • Right to appropriate decision making by a human, rather than a machine.

Contact us

If you have any queries arising out of the above, please contact Andrew Dalby either by email to andy@dreamthecar.com; calling 01242 691 791; or in writing to Dreamthecar Ltd, 10 St James Street, Cheltenham, Gloucestershire, GL52 2SH.

Contact Us

Send us an email or call 01242 691791 and we'll get back to you ASAP.

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